At Classivio, our story is woven from a shared passion and a commitment to excellence that transcends time. Founded by two partners with a keen eye for timeless elegance and a profound respect for craftsmanship, our brand was born from the desire to bring pieces to the market that blend classic heritage with modern design.

We were raised with the conviction that true luxury lies in unquestionable quality, discreet details, and the story behind each piece. Every item in our catalogue is selected with meticulous rigor, ensuring it not only meets but exceeds the expectations of those who appreciate sophistication and durability.

We believe that elegance is a legacy built over time, and at Classivio, we are dedicated to being a part of your journey, offering products that are not just a purchase, but an investment in style and well-being.

This document outlines the general terms and conditions for the use of our website and the purchase of products from Classivio. By using our website and placing an order, you agree to be bound by these terms.

1. Confidentiality

We are committed to protecting the confidentiality of all customer data and information provided during the purchasing process. Our website's security is audited daily and is guaranteed against cyber threats through our secure "Site Seal".

2. Customer Service

Our Customer Service team is available to assist you with any questions, requests, or complaints regarding your order or any content on our site. You can reach our team via email at support@classiviostore.com or through our contact form on the website.

3. Delivery Policy

The estimated delivery time for your products will be provided during the checkout process and is calculated in business days. Deliveries typically take place from Monday to Friday. On rare occasions, some deliveries may occur on weekends or public holidays.

• 3.1. Product Dimensions: You are responsible for ensuring that the dimensions of the product are suitable for your space. If you have any concerns upon delivery, please contact our Customer Service team immediately.

• 3.2. Delivery Attempts: We will make up to three delivery attempts to the specified address on consecutive business days. It is essential that an authorised person, who is over 18 and can provide identification, is present at the address to receive the goods and sign the delivery note. If all three attempts are unsuccessful, the order will be returned to our distribution centre.

• 3.3. Order Changes: Once an order has been completed, it is not possible to change the payment method, delivery address, or request priority delivery.

• 3.4. Delivery Updates: The delivery time provided takes into account stock availability, location, and processing time. We will automatically send email and SMS updates to keep you informed of your order's delivery status.

• 3.5. Shipping Costs: We offer free shipping on all orders throughout the UK.

• 3.6. Carrier Restrictions: Our delivery partners are not authorised to:

  • Enter your home.

  • Install or maintain products.

  • Open the product packaging.

  • Deliver to an address other than the one specified on the order.

  • Deliver to a minor or someone without a valid form of identification.

4. Right of Withdrawal

You have the right to withdraw from your purchase and return the product within 14 calendar days from the date you receive it. To be eligible for a return, the product must be in its original packaging, accompanied by the invoice, any manuals, and all accessories.

• 4.1. Requesting a Return: To initiate a return, you must contact our Customer Service team at support@classiviostore.com.

• 4.2. Inspection and Refund: Upon receipt of the returned product at our distribution centre, we will inspect it to ensure the conditions mentioned above have been met. If the product is in a satisfactory condition, we will process a full refund of the purchase price.

• 4.3. Refund Processing: Refunds for credit card purchases will be processed through your card provider. The refund will appear on your next statement, or the one after, and may take some time to be processed by your card provider. The timeframe for the refund and the cancellation of any remaining instalments is the responsibility of the card administrator.